If you simply change your mind or are not entirely happy with a product you may return it to us for exchange, credit or a refund providing it is still in as new condition and the packaging is intact. All returns into stock will incur a 10% restocking charge plus our initial shipping costs and will only be accepted within 30 days of purchase. A copy of the purchase receipt must be provided. Items in this offer include motorcycle clothing such as helmets, jackets, pants, boots and gloves so long as they have only been tried on for fit and show no signs of wear (eg soles of boots) and all tags and packaging are still intact. Please note that electrical items cannot be returned for a refund unless faulty.

Faulty/Damaged Goods
If a product is faulty please let us know as soon as possible. We will repair, exchange or refund your purchase price according to your wishes. In some circumstances (such as where the fault may not be obvious) it may be necessary for us to return a product to the manufacturer or distributor for assessment or testing. A copy of your purchase receipt must be included with the returned product. When you return a faulty item back to us, your return postage/freight costs will be refunded back to you.

Insurance for Loss or Damage in Transit
Our service includes free insurance for damage or loss in transit. Please contact us immediately to report any damage & retain packaging in case this is required for an inspection.

Overdue Orders
Orders within Australia are shipped via Australia Post eParcel which is an automated registered post mail system. Most orders are filled on the same day or next day and we will let you know if there is going to be a delay for longer than this. With dispatched orders the most common reason for a delay is that a parcel has been carded to the nearest post office & the notification card has either been missed by the recipient or missed by the Australia Post parcels delivery contractor. Please contact us if your order has not arrived in a timely manner and we will then provide you with the tracking number. Telephone enquiries at Australia Post can be made on 131318 during normal business hours.

Consumer Rights. Full details of your consumer rights can be found at www.consumerlaw.gov.au